Sr. Support Engineer - ECM; Enterprise Content Management
Job in
Toronto, Ontario, M5A, Canada
Listing for:
S.i. Systems
Contract
position
Listed on 2026-02-26
Job specializations:
-
IT/Tech
IT Support, IT Consultant
Job Description & How to Apply Below
Position: Sr. Support Engineer - ECM (Enterprise Content Management) - 5627
Sr. Support Engineer - ECM (Enterprise Content Management) -
Duration: 18 months
Location:
Hybrid - Toronto or Waterloo (they must be able to come into one of the locations in Waterloo or Toronto when required)
Role
Summary:
Digital Business Automation Services is looking for a Senior Software Engineer with excellent working background in Enterprise Content Management and Document Capture. It will require experience in one or more of the following platforms:
Documentum, and Captiva
Digital Business Automation Services focuses on its goals by bringing together highly skilled ECM and document capture practitioners aimed at:
Preserving and exploiting the full value of our ECM technology investmentsPromoting and providing delivery enablement through a consistent set of skills, standards, and proven practicesSupporting and maintaining a stable, high performing production environmentReducing overall risk of implementation on projectsAllowing for repeatable implementation approaches and a consistent deployment processResponsibilities:
Participate and support system monitoring, application patching, problem resolution and support requests for ECM applications and environmentsSupport and respond to Incident management requests related to ECM applications and environmentsParticipate in Disaster Recovery planning and testingApply analysis skills to understand and assess the impact of infrastructure and technical changes within the environment and to support these changesProvide input and status to the Operations Manager and DirectorEnsure Information Security and Governance Policies are followed in all solutionsMust Have
Skills:
5 years’ experience with various Enterprise Content Management and Document Capture platforms, such as Documentum and CaptivaExperience with Reveille or other monitoring toolsExperience with Change and Release Management processExperience with Cloud technology (AWS preferred)Knowledge of source code managementKnowledge of Agile Methodology5 Years of IT experience preferably with a degree in Computer Science or a related technology degree/diplomaDemonstrates problem solving skills with ability to analyze situations/problems systematically and deliver effective right-sized solutions in a timely mannerExperience in integrating vendor packages into an established production environment consisting of various technologies and platformsStrong working background with client-server environments and exposure to web-based applicationsAbility to work independently as well as being a strong team player with the ability to work effectively in a multi-site environment.Excellent organizational skills with the ability to handle several tasks efficiently.Excellent verbal and written communications skills
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