Director, Enablement; Group Functions Technology

Overview

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

The Director, Change Enablement plays a critical role in supporting Global Functions Technology (GFT) through transformational change. Using structured change management methodologies, this role ensures employees and stakeholders successfully adopt new processes, systems, and technologies. You will partner with senior leaders, project teams, and cross‑functional stakeholders to anticipate risks, develop mitigation plans, and drive adoption throughout the organization. This role helps the business realize measurable outcomes by ensuring change initiatives are implemented smoothly, consistently, and effectively.

• Lead the design and execution of change management strategies, including assessments, risk mitigation, and adoption planning for major GFT initiatives.
• Create and maintain change deliverables such as communication plans, sponsor roadmaps, stakeholder engagement strategies, training plans, and resistance management plans.
• Partner with senior leaders, people managers, and project teams to facilitate adoption and ensure alignment with business goals and transformation priorities.
• Develop and deliver clear communication materials to articulate purpose, impacts, timelines, and progress of change initiatives.
• Establish and track change management KPIs to monitor adoption, measure success, and report outcomes to leadership.

• 10+ years of experience in change management supporting large‑scale or enterprise-wide technology transformation initiatives.
• Prosci or equivalent formal change management certification.
• Strong communication, facilitation, and stakeholder influencing skills with the ability to articulate messages to various audiences.
• Ability to work effectively in fast‑paced, ambiguous environments with strong resilience, adaptability, and critical‑thinking skills.
• Proven ability to build strong relationships and collaborate across diverse business and technology groups.

• Experience implementing change strategies within complex global or enterprise technology environments.
• Familiarity with Agile delivery methodologies and cross‑functional delivery models.
• Experience designing change metrics, dashboards, and KPIs to measure adoption and business impact.
• Ability to coach senior leaders and people managers to effectively sponsor and champion change.
• Experience developing training strategies and partnering with learning teams to execute training programs.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the…