Senior ServiceNow Developer Not Profit Client

Role: Senior Service Now Developer

Client: Non Profit Organization

Location: Remote

Rate: Negotiable

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Our client is a large, mission-driven national organization undergoing a significant enterprise platform modernization initiative. As part of this transformation, they are expanding their Service Now platform capabilities to improve internal service delivery, streamline workflows, and enhance employee experience across the organization.

They are seeking a Senior Service Now Developer to play a key role in designing and building scalable solutions within the Service Now ecosystem. This individual will work across both IT Service Management (ITSM) and Human Resources Service Delivery (HRSD) modules to deliver high-impact automation, integrations, and platform enhancements.

This is an opportunity to join a collaborative team where technology directly supports meaningful services delivered to communities across Canada.

• ✔ Work on a large enterprise Service Now platform supporting multiple business functions
• ✔ Play a key role in platform evolution and workflow automation
• ✔ Collaborate with cross-functional teams across IT and HR operations
• ✔ Influence platform architecture and integration strategy
• ✔ Contribute to initiatives that have real social and organizational impact

• Design, configure, and enhance solutions within Service Now ITSM and HRSD modules
• Develop workflows, Flow Designer automations, business rules, UI policies, and client scripts
• Customize forms, catalogs, and service portals to improve user experience

• Design and implement integrations between Service Now and enterprise systems using REST/SOAP APIs and Integration Hub
• Build automated workflows that improve operational efficiency and reduce manual processes
• Support data synchronization and integration with HR, identity, and enterprise platforms

• Ensure platform reliability, scalability, security, and performance
• Support platform upgrades, patch management, and release cycles
• Follow Service Now best practices and platform governance standards

• Work closely with stakeholders across IT, HR, and business units to gather requirements and deliver solutions
• Provide technical guidance and mentorship to junior developers and platform administrators
• Participate in architecture discussions and solution design reviews

• Bachelor’s degree in Computer Science, Information Systems, or a related field

• 5+ years of Service Now development experience
• Hands-on experience with ITSM and HRSD modules
• Strong understanding of Service Now platform architecture and development best practices

• Experience building REST/SOAP integrations and Integration Hub workflows
• Experience with Flow Designer, Service Catalog, and Service Portal customization

• Service Now Certified System Administrator (CSA) – Required
• ITSM and/or HRSD certifications considered an asset

• Strong problem-solving and analytical skills
• Excellent communication and stakeholder engagement abilities
• Ability to work effectively in cross-functional enterprise teams