Lead Site Reliability Engineer

Job Description What Is the Opportunity

We are seeking a highly skilled and motivated Technical Engineer with expertise in Site Reliability Engineering (SRE)-like practices, cloud technologies, and SaaS application deployment. The ideal candidate will have strong development skills, a deep understanding of cloud infrastructure, and hands‑on experience in setting up and managing SaaS applications. This role requires a proactive individual who can ensure system reliability, scalability, and performance while driving automation and innovation.

Additionally, the candidate should have experience in SRE principles, including incident management, observability, and building reliable systems that meet business and user needs.

• Work closely with Quality Engineering, Dev Ops, Development, IT, and Cloud teams to align SRE practices with organizational goals.
• System Reliability and Performance
  • Design, implement, and maintain reliable and scalable systems to ensure high availability and performance.
  • Monitor system health, identify bottlenecks, and proactively resolve issues to minimize downtime.
  • Develop and maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs).
  • Apply SRE principles to improve system reliability and reduce operational toil.
• Cloud Infrastructure Management
  • Architect, deploy, and manage cloud-based infrastructure (e.g., AWS, Azure, GCP).
  • Optimize cloud resources for cost efficiency and performance.
  • Implement Infrastructure as Code (IaC) using tools like Terraform, Cloud Formation, or Pulumi.
• SaaS Application Deployment
  • Set up and configure new SaaS applications, ensuring seamless integration with existing systems.
  • Automate deployment pipelines using CI/CD tools (e.g., Jenkins, Git Hub Actions, Git Lab CI/CD).
  • Collaborate with cross-functional teams to ensure smooth onboarding of SaaS solutions.
• Development and Automation
  • Write clean, efficient, and maintainable code in languages such as Python, Go, Java, or Ruby.
  • Develop automation scripts for repetitive tasks, monitoring, and incident response.
  • Build and maintain tools to improve developer productivity and system reliability.
• Incident Management and Troubleshooting
  • Lead incident response efforts, including root cause analysis and post‑mortem reviews.
  • Implement robust monitoring and alerting systems using tools like Prometheus, Grafana, or Datadog.
  • Ensure effective communication and resolution during critical incidents.
  • Establish and refine incident management processes to minimize Mean Time to Recovery (MTTR).
• Observability and Monitoring
  • Design and implement observability solutions to provide deep insights into system performance and behavior.
  • Utilize tools like Prometheus, Grafana, Datadog, or New Relic to monitor system health and detect anomalies.
  • Develop dashboards and alerts to ensure proactive issue detection and resolution.
• Security and Compliance
  • Implement security best practices for cloud and SaaS environments.
  • Ensure compliance with industry standards and regulations (e.g., GDPR, SOC 2, ISO 27001).
  • Conduct regular security audits and vulnerability assessments.
• Collaboration and Knowledge Sharing
  • Work closely with development, operations, and product teams to align technical solutions with business goals.
  • Document processes, workflows, and best practices to foster knowledge sharing within the team.
  • Mentor junior team members and contribute to a culture of continuous learning.

Must have:

• Technical Skills
  • Proficiency in programming languages such as Python, Go, Java, or Ruby.
  • Strong understanding of cloud platforms (AWS, Azure, GCP) and their services.
  • Experience with containerization and orchestration tools (e.g., Docker, Kubernetes).
  • Hands‑on experience with CI/CD pipelines and tools (e.g., Jenkins, Git Hub Actions, Git Lab CI/CD).
  • Knowledge of Infrastructure as Code (IaC) tools (e.g., Terraform, Cloud Formation, Pulumi).
• SRE Expertise
  • Proven experience in applying SRE principles to improve system reliability and scalability.
  • Experience in incident management, root cause analysis, and post‑mortem processes.
• SaaS Expertise
  • Proven experience in deploying and managing SaaS…