Data Center Technician L3

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

The Data Center Sites Technician III will be responsible for day-to-day data center support activities, including but not limited to:

• Server and network hardware installation
• Copper / fiber‑optic cabling
• "Layer 1" troubleshooting and IT asset management
• Network HW and CLI troubleshooting
• Be comfortable using and troubleshooting Linux and server‑level BIOS issues

The Site III Technician will need to be conversant in common networking hardware Command Line Interfaces (CLI) such as Cisco, Arista, Dell, and Juniper. The Site III Technician will also need to be skilled in using and navigating different flavors of Linux. Sites III Technician to monitor and respond to hardware and software issues, utilizing industry‑standard ticketing system and to provide clear, timely and appropriate customer communications.

Sites III Technician activities to be governed by Standard Operating Procedures (SOPs), Program, Safety and Security Policies in order to meet requirements for quality and quantity of work. Sites III will be required to join an on‑call rotation for after‑hours support. Sites III Technicians actively participate in the change management process, both checking in a monitoring production and preventative maintenances.

• Must provide own transportation to work location(s)
• Must be able to respond to any on‑call request within 1 hour
• Able to update asset management data as required, using scanners
• Effectively utilize ITSM / DCIM workflow management system
• Be familiar with, use and troubleshoot Linux OSes
• Be able to configure, troubleshoot and navigate network hardware command line interfaces
• Able to manage server, switch, router, storage and other hardware lifecycle processes
• Able to understand how to correctly and effectively run cabling – e.g. power, Cat6, SM/MM fiber optic and Infiniband Cabling
• Strong written communication skills required to properly document tickets, send customer emails and communicate within the team
• Strong proclivity towards multitasking and adaptivity
• Must be punctual and reliable and must be extremely well organized
• Requires strong interpersonal skills for working in a team environment
• Must have good time management skills, and be goal oriented to deliver good quantity/quality of work
• Must be willing to work as part of a team, but also on individual projects
• Able to operate material handling equipment – pallet jacks and forklifts, if certified
• Experience with O365 software desired
• Able to learn new systems, methodologies and procedures, including different types software/ hardware
• Comfort with being on your feet for the majority of work day
• Able to safely lift and move a minimum of 50 pounds
• Fluency in both written and spoken English

• 4+ years Rack and Stack experience
• OS provisioning/reprovisioning (e.g., from USB or network share)
• Bootstrapping network devices and configuring IP addresses on these devices
• 1‑2 years basic Linux and scripting experience (e.g., checkout repo from Git Hub, set up Linux environment, run and troubleshoot Ansible script)
• CompTIA Server+ certification (preferred)
• ITIL Foundation certification (preferred)
• DNS/DHCP
• Working knowledge of one or more ticketing systems, Jira preferred
• Working knowledge of server hardware (HP, Dell, Supermicro servers)
• Working knowledge of basic networking components and protocols…