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Production Support Specialist

Job in Toronto, Ontario, C6A, Canada
Listing for: KTek Resourcing
Full Time position
Listed on 2026-06-03
Job specializations:
  • IT/Tech
    IT Support, Technical Support, Database Administrator, Systems Administrator
Job Description & How to Apply Below
We are looking for a highly skilled  Production Support Engineer  who can effectively manage production issues, participate in incident calls, and perform deep technical triage. The ideal candidate has strong hands-on experience with  production troubleshooting ,  database analysis ,  shell scripting , and a solid understanding of  application environments . This role requires calm decision-making during incidents and strong collaboration with development, QA, and infrastructure teams.

Key Responsibilities   Act as a  primary responder for production issues , ensuring quick triage and resolution
Join  incident / bridge calls , provide technical updates, and drive root cause analysis
Monitor production systems and applications to proactively identify issues
Perform  log analysis, database checks, and system diagnostics  during incidents
Execute operational tasks using  shell scripts  (Linux/Unix)
Analyze and resolve  SQL/database-related issues  (performance, data integrity, queries)
Coordinate with development teams for  bug fixes, hotfixes, and releases
Understand and support multiple  application environments  (Prod, UAT, QA, DR)
Maintain and update  runbooks, SOPs, and incident documentation
Participate in post‑incident reviews and recommend preventive measures
Support on‑call rotation as required
Required

Skills & Qualifications    5+ years  of experience in Production/Application Support or similar role
Strong experience handling  production incidents and live issues
Solid knowledge of  Linux/Unix environments
Hands‑on experience with  relational database - Oracle.
Ability to write complex SQL queries
Understand indexing, performance tuning, locks, and transactions
Understanding of  application architecture and environments
Experience analyzing  logs, metrics, and error traces
Strong troubleshooting and problem‑solving skills
Ability to work under pressure and communicate clearly during incidents
Soft Skills   Excellent verbal and written communication
Strong ownership and accountability mindset
Ability to collaborate across teams and time zones

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