Incident Support Analyst Wealth Management

Position: Incident Support Analyst for Wealth Management
Join our top financial client's team as an Incident & Application Support Analyst with a focus on Wealth Management platforms. This role is vital for ensuring operational efficiency through effective incident handling.

The position requires proactive management of incidents via Service Now, where you'll categorize and resolve issues to maintain service quality. You will act as a key liaison among users, support teams, and vendors, contributing to the stability and reliability of wealth management services. Your problem-solving skills will enhance the operational processes significantly.

Key Responsibilities:

• Categorize and prioritize incidents based on urgency

• Conduct initial triage of user-related and system issues

• Collaborate with teams to resolve ongoing problems

• Validate solutions with users and maintain documentation

• Analyze incident trends for process improvements

Requirements:

• Proven experience in wealth management support roles

• Strong organizational and communication skills

• Ability to handle escalations and meet SLAs

• Familiarity with Service Now or similar tools

• Financial industry knowledge is a plus

Be part of a team that drives operational excellence in wealth platforms.
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