Mainframe Production Support Engineer

Join our team in Toronto as a Mainframe Application Production Support Engineer, working in a hybrid model. Manage applications, assess risks, and support production inquiries effectively.

This role requires 8–10 years of experience, focusing on application custodianship and production support. You will coordinate DR exercises, manage incident tickets, and collaborate with developers to resolve issues. Your expertise will directly impact the efficiency of our mainframe operations and client services.

Key Responsibilities:

• Manage application custodianship and closing problem records

• Conduct risk assessments and provide updates to the Risk team

• Coordinate DR exercises and manage production mailbox inquiries

• Review incident tickets for triage and analysis

• Support production inquiries and investigate missing client names

Requirements:

• 8-10 years of relevant experience required

• Strong understanding of mainframe applications

• Knowledge of API tools like Postman

• Experience with BMM and asset compatibility testing

• Ability to document technical processes and updates

Leverage your mainframe expertise to ensure smooth operations and application integrity in a hybrid role.
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