ServiceNow Business Analyst TELUS Digital

Transform telecommunications operations as a Service Now Business Analyst at TELUS Digital. Focus on process design and requirements analysis within a collaborative team environment.

This role seeks a Business Analyst with 3-5 years of Service Now experience, specifically in the telecommunications sector. You will facilitate requirement gathering and manage user stories, ensuring the Service Now platform aligns with business needs. Collaborate with stakeholders and technical experts to enhance service delivery models for impactful project outcomes.

Key Responsibilities:

• Lead requirement gathering workshops with stakeholders

• Design future state service delivery models collaboratively

• Translate business requirements into clear user stories

• Work with solution architects on high-level designs

• Manage stakeholder expectations and project communications

Requirements:

• 3-5 years in Service Now platform implementations

• Strong telecommunications experience required

• Expertise in ITSM and CMDB modules

• Familiarity with common service data model (CSDM)

• Proficiency in Agile methodologies and backlog management

Utilize your analytical skills and communication strengths to drive successful Service Now implementations at TELUS Digital.
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