Senior Solutions Designer - CRM

Position Summary

We are seeking a highly skilled Senior Solutions Designer CRM to lead the design, implementation, and evolution of complex, large-scale enterprise customer relationship management applications. In this role, you will analyze business requirements and author comprehensive functional and non-functional technical specifications. You will blend advanced Oracle Siebel CRM systems with Adobe Experience Manager (AEM) technologies to deliver robust, high-performance web and data solutions that align perfectly with enterprise security, capacity, and architectural standards.

Location:

Toronto, ON (Onsite, 7.25 hours per day between 8:00 AM and 5:00 PM, Monday to Friday)

Contract Duration:
Initial contract assignment based on project lifecycle, with extension options determined solely by remaining contract value, unused days, and operational necessity.

• Dual Ecosystem Expertise:
  Drive core technical designs across a premium enterprise stack combining Oracle Siebel CRM and Adobe AEM.
• Architectural Blueprint Ownership:
  Translate high-level service definitions into physical hosting solutions, data structures, and integration protocols.
• High Innovation Scope:
  Conceptualize entirely new system approaches, evaluate emerging market trends, and pitch forward-thinking application improvements.
• End-to-End Delivery:
  Play a key advisory role across the entire software development lifecycle, from initial requirement gathering through migration and long-term system sustainment.

• Solution Architecture & Hosting Design:
  Undertake the design of robust application hosting technology solutions based on client service specifications, data policies, best practices, and enterprise cost models.
• Requirements & Documentation:
  Gather client business requirements and corporate information mandates to develop detailed business design documents, technical specifications, and functional/non-functional requirements.
• System Evaluation & Optimization:
  Conduct ongoing capacity, performance, and condition assessments of existing CRM systems; perform cost/benefit analyses and deliver recommendations for expansions, renovations, or legacy replacements.
• Strategic Roadmap Support:
  Advise on both short- and long-term CRM solution development activities, helping to align ongoing initiatives with broader corporate IT strategic plans.
• Migration & Deployment Planning:
  Create comprehensive technical frameworks for the secure installation, performance testing, deployment, and seamless migration of large, integrated multi-service applications.
• Cross-Functional Collaboration:
  
  Partner with project managers, development teams, and business units to resolve technical hurdles, ensure project deadlines are met, and preserve system quality.

• 7+ years of deep experience designing solutions and implementing systems using Oracle Siebel CRM.
• 7+ years of deep experience designing solutions and implementing digital experiences using Adobe AEM technologies.
• Extensive experience authoring Business Design Documents, functional requirements, and non-functional requirements for large-scale IT environments.
• Demonstrated ability to develop and present entirely new concepts, conceptualize unique technical approaches, and design intricate, multi-tiered CRM systems.
• Strong written and verbal communication skills, including advanced analytical, problem-solving, decision-making, and negotiation capabilities.
• Solid knowledge of core database technologies, infrastructure security/recovery protocols, programming languages, and network communication protocols.
• Familiarity with baseline project management methodologies (e.g., PMBOK), analytical modeling frameworks, and strict project deadlines.

• Experience working with a Public Sector Transfer Payment (Grant) Model is a highly regarded asset.
• Prior experience ensuring that corporate Quality Assurance (QA) standards are strictly established, followed, and maintained throughout the delivery cycle.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and…