User Success Journey Manager

Position: User Success Journey Manager at Autodesk
Drive user-centric insights as the Journey Manager for User Success at Autodesk in Eastern Canada. Transform user experiences through critical journey frameworks and AI-powered insights.

In this pivotal role, you will report to the Sr. Director, AEC, User Success, and be integral in shaping the organization’s understanding of user journeys. With 8+ years in service design or UX research, you will implement strategies that convert fragmented insights into impactful decisions. Your focus will be on establishing systematic approaches that enhance product strategy and user satisfaction.

Key Responsibilities:

• Define and manage Critical User Journeys as a core framework

• Create a living system of user journeys and personas

• Identify high-impact opportunities for investment decisions

• Partner with cross-functional teams to translate insights into solutions

• Facilitate workshops to align on user needs and priorities

Requirements:

• 8+ years in journey management or related roles

• Proven ability in mapping end-to-end customer journeys

• Strong facilitation and storytelling skills

• Familiarity with journey management platforms

• Experience applying AI in research or insights

Leverage your expertise to empower cross-functional collaboration and improve user experiences at Autodesk.
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