Customer Support Analyst Night Shift

Take your IT career to the next level as a Customer Support Analyst on night shift in Toronto, Canada. This role emphasizes problem-solving and high-quality customer service to meet service desk expectations.

With a focus on delivering timely IT support, this 6-month contract position is suitable for those with relevant experience in customer service, especially within healthcare. You will handle IT requests, utilize troubleshooting tools, and ensure efficient incident management.

Key Responsibilities:

• Act as the first point of contact for IT support

• Diagnose and resolve customer IT issues efficiently

• Log and categorize incidents using IT Service Management tools

• Escalate complex issues to higher-level support resources

• Mentor team members and provide knowledge transfer as needed

Requirements:

• Minimum 2 years’ experience in technical support

• ITIL Foundations certification is preferred

• Experience in healthcare or hospital settings is a plus

• Strong familiarity with end-user applications and devices

• Must work independently from 11 PM to 7 AM

Utilize your troubleshooting and client service abilities in this challenging and rewarding night shift role in Toronto.
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