Bilingual; French​/English Patient Observation Technician

Company Description

provides a remote patient observation service to hospitals and long-term care homes. Currently it is implemented at multiple Canadian hospitals and LTC facilities. has enhanced patient outcomes prioritizing patient safety and well-being by addressing gaps in traditional healthcare systems, ensuring consistent and attentive care at all times.

New or Replacement Position: New
Site: MaRS Discovery District, Toronto
Reports to: Manager
Wage Range: $ - $ per hour
Hours: 12 Hour Shifts - Days, Nights and Weekends
Status: Permanent Full-time, Casual
Closing Date: Open until closed

The Human Attended Live Observation ( Telemonitor Program is dedicated to remotely monitoring and ensuring the safety of patients. As a member of the Telemonitoring team, the Patient Observation Technician provides continuous observation & monitoring to patients who are identified as a safety risk.

As a member of the team, you will play a vital role in providing support and assistance to patients through remote communication channels. This position requires excellent communication skills, problem-solving abilities, and the ability to thrive in a high-pressure environment. Joining our Telemonitoring team offers opportunities for growth and advancement within the program.

• Monitor patients remotely from our central command centre using advanced telemonitoring technology to ensure their safety and well-being.
• Communicate with patients through remote channels, offering reassurance, support, and assistance as required.
• Maintain accurate and detailed documentation of patient observations and interactions.
• Utilize Microsoft Office applications and other technology platforms efficiently.
• Demonstrate proficiency in written and verbal communication skills, with a strong command of both the English and French languages at the professional level.
• Prioritize tasks effectively, managing multiple responsibilities simultaneously.
• Apply strong problem-solving skills to address patient needs and concerns promptly.
• Effectively manage conflicts and navigate challenging situations that may arise during remote patient monitoring.
• Exhibit keen observation skills and meticulous attention to detail in identifying changes in patient behavior or condition.
• Provide empathy, understanding, and effective communication to patients in a remote setting.
• Collaborate closely with the healthcare team, escalating critical situations for prompt response and resolution.
• Demonstrate flexibility in working different shifts, including days, nights, weekends, and holidays, based on the organization's needs.

• High school diploma is required.
• Possession of a medical certificate or any relevant medical education is a plus, though not mandatory.
• Previous experience in customer service, front-facing roles, or administrative positions is highly desirable.
• Exposure to fast‑paced environments with high‑pressure situations would be advantageous.
• Prior healthcare experience is a plus but not mandatory.
• Proficiency in utilizing Microsoft Office applications effectively.
• Strong technological aptitude with the ability to adapt to different software platforms.
• Excellent written and verbal communication skills.
• Proficiency in the English language, both in reading and writing at the professional level required.
• Proficiency in the French language, both in reading and writing at the professional level required.
• Proficiency in another language (Hindi, Urdu, Punjabi, Tagalog, Mandarin, Cantonese, Arabic, and Spanish) would be considered an asset.
• Exceptional problem‑solving abilities.
• Skilled in conflict management.
• Ability to multitask efficiently and prioritize responsibilities effectively.
• Strong observation skills and meticulous attention to detail.
• Capable of providing reassurance and support remotely.

All applications must be submitted before the posting close date.