Head of Customer Insights and Strategy

Shape the future of product strategy at Hello Fresh as the Head of Customer Insights and Strategy. Transform data into meaningful customer experiences while leading innovation.

Hello Fresh seeks a passionate Senior Manager with over 6 years of experience in Strategy or Consulting.

Your role will focus on monitoring customer feedback, analyzing retention metrics, and advocating for enhancements based on insights. Collaborate with teams to build a customer-first strategy that addresses needs and fosters loyalty.

Key Responsibilities:

• Monitor customer journey metrics and trends

• Conduct hypothesis-driven research for enhancement

• Champion customer advocacy within the organization

• Create and manage an improvement initiatives roadmap

• Connect operational performance with financial metrics

Requirements:

• 6+ years in Strategy, Consulting, or a similar field

• Expertise in data visualization and analysis

• Experience with NPS and customer feedback metrics

• Capability to leverage AI in analytics workflows

• Excellent communication and collaborative skills

Drive Hello Fresh's commitment to exceptional customer experiences through your expertise in product strategy and innovation.
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