Senior End User Services Manager

Elevate IT leadership with Cassels Brock & Blackwell LLP as a Senior Manager of End User Services in Toronto. Oversee IT service delivery, enhance user experiences, and drive operational improvements.

As part of the management team, you will report to the Director of Information Technology at this leading law firm. This role requires a deep understanding of IT service management, endpoint management, and service desk operations to ensure high-quality computing and audio-visual services. With a focus on continuous improvement, you'll lead diverse teams and shape strategic initiatives for enhanced end-user satisfaction.

Key Responsibilities:

• Oversee the complete IT service lifecycle for end-user services

• Lead Service Desk team, establishing performance standards

• Manage endpoint strategy and lifecycle for laptops and mobile devices

• Ensure high availability of audio-visual systems and collaboration tools

• Monitor service performance and implement continuous improvements

Requirements:

• 10+ years in IT operations and service management

• 7+ years in a leadership role within IT

• Strong ITIL knowledge and endpoint management skills

• Hands-on experience with audio-visual technology

• ITIL v4 Foundation certification or higher

Position yourself as a key leader in delivering exceptional IT services and user experiences at Cassels Brock & Blackwell LLP.
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