Solution Architect Public Sector

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Job Category:
Customer Success

About Salesforce:
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

The Solution Architect leads one or more work streams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands‑on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment. Solution Architects are strong presenters and facilitators that can co‑create the vision and own the execution with the customer, acquire customer acceptance of the delivered solution, drive difficult conversations, remove roadblocks, analyze issues, resolve root causes, and identify corrective action.

They connect with technical and business customers from all levels through C‑suite, interact daily with customer product owner, business process owner, and technical resources to understand requirements, craft comprehensive solutions, and understand typical business challenges in the industry. They steward the Professional Services Methodology, use their networks to ensure that standard processes are followed, engage with Customer Success and Product teams to achieve value objectives, contribute to thought leadership and standard methodologies, and participate both internally in the Community and externally in the marketplace.

• Serve as a trusted advisor to the client
• Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
• Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
• Work collaboratively with very strong communication skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization
• Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution
• Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third‑party partners
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

• 5+ years of shown experience in enterprise‑level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and known work
• Extensive experience with configuration and customization on the Salesforce platform
• Authority level experience defining the system architecture landscape, identifying gaps between current and desired end‑states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Experience leading discovery sessions, defining business requirements, writing user stories, and providing detailed system and functional designs
• Experience in detailing business processes and wire‑framing system designs using process flow diagram tools, UML, sequence diagrams, etc., and making recommendations for future‑state improved processes and system designs
• Hands‑on technical experience with Service Cloud, Omni Studio and Public Sector (PSS) is required
• Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to…