Program Manager; North York

1-800-GOT-JUNK? is in the middle of a multi-year transformation to a Product Operating Model. This is not a theoretical shift—it is actively changing how we prioritize, build, and deliver value across the business.

Reporting to the Director of Program Management within our Strategy & Transformation team, this role sits at the centre of that change.

We are not looking for someone to manage timelines or coordinate updates. We are looking for a Program Manager who owns outcomes across complex, cross-functional work—someone who can drive clarity, force trade-offs, and ensure our most critical "Bets" deliver real business results.

You will operate as the connective tissue between strategy and execution, with accountability for ensuring that priorities translate into progress, and that progress translates into measurable value.

This role directly impacts our ability to scale new products, improve speed to market, and deliver value to our franchise partners.

• Program Outcome Ownership: You are accountable for ensuring that programs deliver against their intended outcomes—not just that work gets done. You translate strategy into executable plans, challenge misalignment, and keep teams focused on the highest-impact work.
• Decision Clarity & Trade-offs: You drive clarity in environments with competing priorities, surface trade-offs, push decisions to the right level, and keep progress from stalling due to ambiguity or misalignment.
• Dependency &
  
  Risk Management:
  
  You identify and actively manage cross-team dependencies that slow delivery, remove bottlenecks, and elevate systemic issues early to maintain momentum.
• Operating Model Discipline: You champion our standards for planning, sequencing, and delivery across "Bet" teams—balancing consistency with the flexibility required for agile execution.
• Cross-Functional Alignment: You work across Product, Technology, and Enablement teams (Readiness, GTM, Ops, L&D) to synchronize delivery with business readiness, challenge gaps, and ensure solutions land at the right time with clear value.
• Performance, Insight & Accountability: You own program visibility, translate complex data (progress, risk, cost, outcomes) into clear insights that drive decisions from functional teams to executive sponsors.

• 5–8+ years of Program Management experience in product‑led or technology‑enabled environments.
• Proven track record of owning delivery across complex, cross‑functional programs with real business impact.
• Strong understanding of Product Operating Models, OKRs, and outcome‑based planning.
• Experience driving trade‑offs and decisions at senior levels, not merely facilitating discussions.
• Deep expertise in Lean and Agile, applied pragmatically to accelerate delivery.
• Strong business acumen, linking delivery to customer and financial outcomes.
• Systems thinking—ability to see patterns, bottlenecks, and opportunities across teams.
• Comfort working with tools like Jira, Confluence, and AI‑enabled tooling to drive visibility and scale.
• Exceptional communication skills, with the ability to simplify complexity and drive alignment.
• Ability to influence without authority, hold leaders accountable, and challenge when needed to drive the right outcomes.
• Motivation by solving complex, messy problems and operating in ambiguity.

This is not a traditional Program Management role. You will work on the most critical initiatives in the business within an environment that is actively evolving. Success requires capability, judgment, resilience, and a willingness to challenge how things have been done.

Salary Range: $110,000 – $145,000 per annum (the actual salary offered will be commensurate with education, experience, and internal equity).

• Participation in our Company Profit Sharing Program of up to 8% of base salary.
• Eligibility for a Sales Incentive/Bonus Program for revenue-generating roles based on performance and role criteria.
• Comprehensive Extended Health and Dental Benefits.
• Generous Paid Time Off, including annual vacation and personal days.
• Hybrid Work Environment, offering flexibility to work remotely and from corporate offices.
• Professional Development Opportunities to support ongoing career growth.
• Access to Health and Wellness Programs, including gym facilities at our corporate head office.

We will provide reasonable accommodations to applicants with disabilities at any time throughout the recruitment and selection process.