Manager, IT Systems

Summary:

We are seeking a Manager, IT Systems to join our IT team. This role is available to candidates across Canada (excluding Quebec). If you are local to one of our hubs (Burnaby, Calgary, or Toronto), you will be expected to be in office a minimum of two days per week for our Anchor Days.

The IT Systems team at Clio operates at the intersection of emerging technology and operational scale. We lean into a modern tech stack, experimenting with novel solutions to solve complex problems. Our mission is to eliminate friction—replacing tedious manual tasks with robust, scalable automation frameworks. We have a high degree of autonomy to shape strategy and influence the technical culture of the broader organization.

If you want to build systems that meaningfully improve how thousands of people work every day, you’ve found your team.

In this role, you’ll lead a team of integration and automation engineers who eliminate friction across Clio. You'll own the technical roadmap, set standards for how we design and deliver integrations, and partner with teams organization-wide to identify where automation creates the most value. This role calls for someone who thinks strategically about where the team is headed while staying close enough to the work to set a strong technical bar.

You'll be the primary people leader for IT Systems' integrations and automation function — hiring, developing, and retaining a high‑performing team that builds the internal platform Clio runs on.

• Own and drive the technical roadmap for IT Systems integrations and automation—identifying where we can eliminate manual work, reduce operational risk, and accelerate the velocity of Clions across the globe.
• Partner with teams and departments across the organization to understand their bottlenecks and pain points, translating them into well‑scoped automation and integration projects.
• Set and maintain the technical standards for how the team builds: code quality, Git Ops practices, Infrastructure‑as‑Code, CI/CD pipelines, and reliable service delivery.
• Serve as a key escalation point and technical sounding board for your team as they design and implement complex integrations across SaaS platforms, internal services, and custom‑built solutions.
• Manage vendor relationships for the tools your team owns and depends on, including procurement, renewals, security reviews, and contract escalations.
• Collaborate closely with other IT leads—Services and beyond—to ensure consistent delivery and a cohesive experience for Clio employees globally.
• Contribute to department‑level planning, headcount strategy, and budgeting for the IT Systems function.
• Lead, hire, and develop a team of integrations and automation engineers, creating an environment where your team does their best work through coaching, feedback, and clear expectations.

• Proven experience leading a team of systems, platform, or integration engineers in a technical people management role.
• Hands‑on background in IT systems engineering or development—you understand how integrations, automation pipelines, and SaaS administration actually work, and can set a credible technical bar for your team.
• Familiarity with MDM platforms (Fleet
  
  DM, Kandji, InTune) and endpoint management concepts.
• Practical familiarity with the tooling your team will own: iPaaS platforms (Workato, Okta Workflows, or similar), Infrastructure‑as‑Code (Terraform), cloud infrastructure (AWS), and CI/CD tooling (Git Hub Actions, Buildkite).
• Experience administering and integrating core SaaS platforms such as Google Workspace, Okta, Slack, and others common in a modern enterprise environment.
• Comfort working across API standards (REST, Graph
  
  QL) and authentication mechanisms—enough to guide technical design and review your team’s work meaningfully.
• Strong cross‑functional collaboration skills: you know how to build trust with stakeholders outside IT, translate ambiguous problems into well‑defined projects, and communicate progress clearly.
• Experience with hiring, performance coaching, and developing engineers at different levels of seniority.
• Ability to balance strategic thinking with…