Lead Service Designer WSIB

Position: Lead Service Designer for WSIB
Join the WSIB as a Lead Service Designer, where you design impactful customer journeys in a 12-month role focused on human-centered solutions. Collaborate to improve service delivery and support user needs.

In this position at WSIB, you will be instrumental in enhancing customer experiences by employing design thinking methods. Work closely with teams to map customer interactions, identify improvement areas, and facilitate innovative service improvements.

Your role will encompass leading design projects, ensuring services align with user and business needs, while cultivating a culture of collaboration and creativity.

Key Responsibilities:

• Map customer touchpoints and identify critical improvement areas

• Lead interdisciplinary teams in service redesign

• Utilize service design methods to solve complex challenges

• Guide user journey design for both digital and physical services

• Communicate effectively with stakeholders on design findings

Requirements:

• 5+ years in Experience Design or similar

• Core expertise in design thinking and service methodologies

• Strong background in UX and Interaction Design

• Excellent communication and problem-solving skills

• Bachelor’s degree or relevant credentials

Drive change at WSIB by transforming service design and enhancing the user experience.
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