QA Engineering Practice Lead for ServiceNow

Join Scotiabank as a Service Now QA Engineering Practice Lead and enhance quality assurance practices. Define testing standards and lead automation strategies within the Toronto team.

In this pivotal role, you will lead the Service Now quality assurance discipline at Scotiabank, focusing on test planning, risk assessment, and quality governance across delivery streams. Collaborate closely with platform engineers and business stakeholders to ensure quality is embedded throughout the project lifecycle. You will nurture a culture of continuous improvement while demonstrating leadership within a high-performing environment.

Key Responsibilities:

• Own the Service Now QA practice standards

• Implement functional and performance testing methodologies

• Mentor QA engineers and promote best practices

• Lead test planning and risk assessments

• Architect CI/CD pipeline for continuous testing

Requirements:

• 8+ years of experience in QA engineering

• 5+ years related to Service Now

• Proficient in Service Now App Engine and automation

• Leadership experience in QA or testing teams

• Degree in IT or engineering field

Lead quality assurance transformation at Scotiabank, championing automated solutions and QA excellence.
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