ServiceNow Senior Implementation Specialist

A global professional services organization , which includes being a vital services partner to the world’s major cloud providers — Service Now, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture Service Now Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with Service Now to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

If you’ve got a passion for applying your Service Now technical skills, take pride in implementing new functionality for clients and are ready to take your career to the next level, let’s talk.

You’ll have an opportunity to shine and work collaboratively with a very strong Service Now team across Canada, helping our clients leverage the power of technology to address their pressing business needs.

Learn more about Service Now at Accenture here.

The project focuses on delivering tailored Service Now solutions to support telecommunications and media services client across Canada. The work involves designing and configuring applications to enhance operational efficiency and customer experience.

• Within the Service Now group, the implementation specialist is responsible for the successful delivery of Service Now solutions and services in a client consulting environment.
• Work with clients to provide technical expertise in multiple Service Now modules: ITSM, ITOM, FSM, SPM, CSM, HR, Security, Asset Management (HAM/SAM), Platform/Integration, Portal/UI, GRC.
• Understand and utilize Service Now methodologies, collateral, and accelerators.
• Conduct gap analysis and assessments to identify the delta between current and desired Service Now environment.
• Design, build, test and implement Service Now solutions.
• Install and configure Service Now infrastructure environment and assist with demonstrations of Service Now platform capabilities.
• Participate in project team collaboration sessions with Project Manager, Solution Architects and Process Consultants.
• Provide support for existing Service Now solutions and recommend opportunities for enhancements.

• A bachelor's degree in a related field or completion of a college program.
• Minimum 5 Years' experience with designing, developing, testing and implementing Service Now solutions.
• Minimum 5 Years of experience in JavaScript, Angular
  
  JS, HTML/CSS or related application development.
• 2 or more years of experience with custom application development on the Service Now platform.
• Advanced experience in multiple Service Now modules: ITSM, ITOM, FSM, SPM, CSM, HR, Security, Asset Management (HAM/SAM), Platform/Integration, Portal/UI, GRC.
• Proficiency in Service Now portal development.
• Current Certifications - Service Now Certified System Administrator and at least one other Certified Implementation Specialist designation.
• Advanced Skills with Service Now Development APIs and LDAP Integration.
• English is required for this position as this role will regularly interact with English-speaking stakeholders across Canada. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

• Eligible for reliability clearance.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a backfill position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range

British Columbia/Ontario $82,600 to $132,600