Hardware Asset Management Consultant

Title - Hardware Asset Management Consultant Duration – 6 Months (Possibility of Conversion) Location - Toronto, ON (2 Days Onsite)

We are seeking a hands‑on to lead the installation of HAM Pro plug‑in, implementation and ongoing optimization of Service Now HAM Pro, from a business perspective.

You will also lead the integration with other data sources, enable governance and controls (both preventative and reactive).

• You will analyze the impacts of HAM Pro plug‑in to other modules in Service Now,
• Understand and streamline the existing processes and workflows,
• Design the new processes leveraging features and workflows in HAM Pro.
• Building dashboards and reports in Service Now.
• Execute Hardware reconciliation

• Led the business implementation / enablement of Service Now HAM Pro in enterprise environments.
• Proven end to end delivery of at least one full HAM Pro implementation (design → build → test → deploy → hypercare).
• Deep knowledge of Service Now HAM Pro tables, data model, normalization, workflows, and reporting.
• Deep knowledge of HAM Pro impacts on other Service Now modules such as ITSM
• Strong knowledge with discovery and scanning tools such as Service Now Discovery, SCCM, Intune, Qualys.
• Integration experience with procurement or finance systems (i.e. Coupa).
• Experience in design and execute hardware reconciliations.
• Hands‑on experience in managing asset classes such as servers, network devices, end user devices.
• Solid understanding of HAM lifecycle from ordering to disposal.
• Demonstrated process design (lifecycle, RACI, SOPs) to meet and align with audit and compliance requirements.
• Strong documentation and training skills.
• Analytical mindset with clear metrics and KPI orientation.
• Experience in a highly regulated industry (i.e. banking) is an asset.
• Bachelor’s degree in information systems, Computer Science, or related field (or equivalent experience).