Service Desk Analyst; L1

Position: Service Desk Analyst (L1) Opportunity
Join our managed services team as a Service Desk Analyst (L1) and become the essential first contact for IT support. Perfect for those who excel in troubleshooting and customer service.

This role offers a solid entry point into IT support, where you will assist users with desktops, laptops, and mobile devices. You'll troubleshoot issues related to Windows 10/11 systems and provide support for Microsoft 365 applications, ensuring effective communication during incident handling.

Key Responsibilities:

• Handle first-line support for desktops, laptops, and peripherals

• Troubleshoot issues with Windows 10/11 and enterprise applications

• Provide support for Microsoft 365 applications and tools

• Manage password resets and account unlock requests

• Log incidents and keep ITSM platforms updated

Requirements:

• Knowledge of Microsoft 365 user administration

• Basic skills in Active Directory management

• Understanding of DNS, DHCP, and VPN networking

• Experience with ITSM tools such as Service Now

• Strong customer focus with effective troubleshooting abilities

Utilize your technological expertise and focus on customer satisfaction to thrive in this role.
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