Specialist, Operations Enablement Reporting; Questbank

Specialist, Operations Enablement Reporting (Questbank)

5700 Yonge St, North York, ON M2N 5M9, Canada

Posted Friday, May 1, 2026 at 4:00 AM

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Specialist, Operations Enablement Reporting. Could It Be You?

The Specialist, Operations Enablement Reporting is a key contributor responsible for the day-to-day execution of Questbank’s data modernization strategy. Reporting to the Senior Manager, Operations Enablement , this individual focuses on the technical build and maintenance of a "single source of truth" for operational data.

The Specialist transitions manual reporting into automated workflows, ensuring that data across all areas of operations is accurate, timely, and accessible. While the Senior Specialist sets the strategic architecture, the Specialist thrives in the "engine room"—cleaning data, building dashboards, and ensuring the health of the bank’s reporting ecosystem is visible to Operations Managers in real-time.

In this role, responsibilities include but are not limited to:

• Data Integration & Maintenance :
  Support the consolidation of disparate data sources into a unified architecture; work to eliminate "data silos" by ensuring data cleanliness and consistency across all operational reports.
• Dashboard Execution :
  Build and update automated dashboards using Power
  
  BI, Google Looker, and Databricks to track loan processing times, underwriting productivity, and vendor SLAs.
• Reporting Support :
  Produce regular, high-quality visual reports that translate raw data into actionable insights for Operations Managers and team leads.
• Compliance Monitoring :
  Assist in the tracking of Key Risk Indicators (KRIs) to flag potential fraud and ensure operational adherence to regulatory requirements.
• Process Optimization :
  Identify manual data pulls that are ripe for automation; actively contribute to the long-term goal of achieving 100% automated reporting workflows.
• Collaborative Support :
  Work closely with the Senior Specialist on large-scale initiatives, providing technical support and ensuring the integrity of the data governance framework.

So are YOU our next Specialist, Operations Enablement Reporting.? You are if you have…

• Education :
  University Degree in a quantitative field (Business, Finance, Computer Science, Data Analytics, or Engineering).
• Years of Experience :
  Approximately 2 to 4 years of experience in data analytics or reporting.
• Technical Toolkit :
  Proficiency in Power
  
  BI, Google Looker, and Microsoft Excel. Experience or familiarity with Databricks and Collibra is a significant asset.
• Data Visualization : A strong ability to create clean, intuitive reports that communicate information clearly and without clutter.
• Data Logic :
  Ability to work with "messy" data, applying the logic required to clean and normalize…