ServiceNow Developer

Service Now Developer About the Role

We are looking for an experienced Service Now Developer to join our team, with a primary focus on Flow Designer and the development of large-scale, complex automated workflows . You will work with IT and business leadership, architects, and service delivery teams to deliver sophisticated, production-grade Service Now solutions that drive real operational outcomes.

This is a hands-on developer role. You will be in the platform every day, building.

Flow Designer expertise is the defining requirement of this position. We need a developer who can architect and own complex workflow builds end-to-end — not someone with surface-level familiarity. That means:

• Building large, multi-stage workflows spanning multiple systems, user groups, and service domains
• Implementing eBonding integrations that automate ticket creation, updates, and resolution handoffs with external vendors
• Automating Order Guide fulfilment with conditional logic and dynamic routing
• Refactoring legacy Workflow Editor automations into Flow Designer with improved error handling and maintainability
• Developing reusable subflows and action components to standardize patterns across the platform

• Design, develop, test, and deploy complex workflows, catalogue items, Business Rules, UI Policies, UI Actions, Client Scripts, and Transform Maps
• Build and maintain REST/SOAP integrations with enterprise systems in a hybrid cloud environment
• Apply custom scripting — Glide Script, JavaScript, Angular
  
  JS, Jelly — to extend platform capabilities
• Manage platform upgrades, patching, and release management including regression testing of workflow-dependent processes
• Maintain clear technical documentation and contribute to platform governance and coding standards

• Flow Designer (5+ years) — complex, production-grade workflow builds; eBonding, vendor integrations, and order guide automation required
• Service Now platform development (5+ years) — scripting, Business Rules, UI/Forms, Transform Maps, SOAP/REST integrations, Glide Script, JavaScript, Angular
  
  JS, JSON, Jelly
• Service Now Certified System Administrator — required;
  Certified Application Developer preferred
• ITIL & IT architecture experience (3–5 years)
• Bachelor's degree in Computer Science, CIS, MIS, or equivalent