Specialist, eCommerce Trading & Web Merchandising

Overview

Specialist, Ecommerce Trading + Web Merchandising, Pandora NAM

As the largest jewellery brand in the world, Pandora empowers people to express themselves through beautiful products and meaningful stories. This team plays a critical role in shaping the Canadian onsite experience, turning category strategies, campaign plans, and commercial priorities into precise onsite merchandising actions.

Where original thinking is welcomed and can turn into positive impact, Pandora aims to dream big, act boldly, and deliver with care and passion. The North America Ecommerce team drives online performance by delivering a seamless, optimized, customer-centric digital experience across the US and Canadian markets, working with Global Ecommerce, Marketing, CRM, Paid Media, Operations, and Technology.

• Manage the Salesforce Commerce Cloud ecommerce platform, partnering with other site merchandising specialists to execute day-to-day website tasks on the CA sites and deliver in a timely manner.
• Develop and execute a comprehensive category strategy aligned with Pandora’s objectives. Identify market trends, customer preferences, and competitive landscape to drive growth and differentiation.
• Drive revenue growth through planning, execution, and optimization of ecommerce initiatives. Analyze sales data, monitor KPIs, and identify opportunities for growth and improvement.
• Support website merchandising tasks with the ecommerce team, including product setup, categorization, campaign setup based on the commercial calendar, and full website replication using SFCC Business Manager.
• Optimize navigation, sorting, PLP filters/search refinements and onsite search using Bloomreach, Content Square and Adobe Analytics; drive changes based on data, behavior, and insights.
• Implement, optimize, and execute campaigns and website content in line with local and Global guidelines.
• Collaborate with the optimization and testing team to run and iterate A/B tests to optimize and personalize the customer journey.
• Improve onsite search performance weekly and reduce no-search results; optimize product sorting within categories and search results pages to improve conversion.
• Think like a customer and continuously improve the online experience by analyzing user behavior, conducting user testing, and implementing enhancements to increase conversion and customer satisfaction.
• Analyze and report on onsite merchandising performance using Adobe Analytics & Content Square; provide recommendations and share best practices with the team.
• Execute SEO strategies presented by agency partners.
• Coach team members on SFCC, share knowledge and key insights, and communicate platform releases and functionality to the wider team.

• 3 to 5 years of proven experience in site merchandising or category management
• 1-3 years of experience in Salesforce Commerce Cloud (formerly Demandware) / Bloomreach
• Deep understanding of ecommerce platforms and online retail brands
• Familiarity with XML file handling, macros, HTML/CSS
• Proficient in Content Square, Bloomreach, Adobe Analytics, or similar BI tools
• In-depth knowledge of ecommerce platforms, web analytics tools, and digital marketing strategies
• Strong understanding of UX principles and best practices
• Salesforce Commerce Cloud required;
  Bloomreach or other ecommerce search/sorting tools preferred
• Basic HTML, CSS and XML knowledge
• Experience with testing, optimization, and drivers of online conversion
• Experience with SEO, A/B testing and Einstein Dynamic Merchandising is preferred
• Strong attention to detail and organizational skills; ability to work under deadlines
• Proactive, results-oriented, and data-driven with the ability to develop and execute strategic plans
• Strong communication and cross-functional collaboration skills
• Self-motivated, analytical, and structured in approach
• Strong verbal, written, and PowerPoint presentation skills
• Adaptability and willingness to learn new technologies and trends
• Be data-driven and use customer research and metrics to identify opportunities

• Competitive compensation package including base and bonus; 401K plan
• Medical, Dental, Vision, Short/Long Term Disability, Basic Life…