Site Reliability Engineer, Observability

Site Reliability Engineer, Observability

Hybrid work model: two days in-office and remote options on remaining days.

Our Technology team is the backbone of the company, constantly creating, testing, learning, and iterating to meet customer needs in a fast‑paced, ideas‑led environment.

• Support and evolve end‑to‑end observability solutions for collecting, shipping, storing, and querying Open Telemetry signals (metrics, logs, and traces) across infrastructure, containers, and Kubernetes environments.
• Administer and operate core observability platforms (Splunk, New Relic, Click House, Grafana, Lightrun), including service onboarding, access management, configuration, upgrades, and ongoing platform health.
• Contribute to building and advancing a contemporary Open Telemetry‑based observability ecosystem that supports multiple telemetry types at scale.
• Improve and standardize instrumentation practices across services, driving consistent logging, metrics, and distributed tracing implementation.
• Partner with product and platform engineering teams to enhance production visibility and support SLO‑driven reliability practices.
• Optimize telemetry pipelines for performance, data quality, scalability, and cost efficiency.
• Help define and support governance standards for observability, ensuring consistency, reliability, and scalability across teams.
• Contribute to evolving our observability platform toward intelligent and AI‑enabled capabilities, exploring opportunities to integrate AI or MCP‑based solutions to improve signal quality, incident triage, and operational efficiency.
• Ensure observability platform reliability, security, and performance meet defined SLAs and operational standards.

• Bachelor’s degree in Computer Science or equivalent practical experience.
• 3+ years of experience in Observability, SRE, Dev Ops, or platform engineering roles supporting production systems.
• Strong understanding of APM and SRE fundamentals, including MELT (Metrics, Events, Logs, Traces), latency analysis, error rate monitoring, service dependency mapping, SLIs/SLOs, alert tuning, and root cause analysis.
• Hands‑on experience administering at least one modern observability/APM platform (e.g., Splunk, New Relic, Grafana), with exposure to metrics, logs, distributed tracing, and platform configuration.
• Experience building dashboards and actionable alerts, including configuring alert workflows and integrations with incident management tools such as Pager Duty.
• Experience implementing or supporting Open Telemetry‑based instrumentation and improving telemetry quality across services.
• Familiarity with Kubernetes and cloud‑native environments.
• Experience managing telemetry pipelines and agents (e.g., collectors, forwarders, sidecars), including onboarding services and troubleshooting ingestion issues.
• Working knowledge of scripting or automation (Shell, Python) and CI/CD concepts. Familiarity with infrastructure‑as‑code tools such as Terraform is a plus.
• Comfortable collaborating with engineering teams to improve monitoring standards, instrumentation quality, and overall production visibility.
• Relevant certifications such as New Relic APM Practitioner, Reliability Engineer – Professional, Splunk Admin, or GCP Associate Cloud Engineer are a plus.
• Demonstrated history of living the values important to Priceline:
  Customer, Innovation, Team, Accountability, and Trust.
• Commitment to ethical, honest, transparent, and compliant behavior as part of Priceline’s standard of ethics.

• Health & wellness coverage including medical, dental, vision, and mental health resources.
• Generous time off including PTO, holidays, a company‑wide Priceline Pause reset week, and paid volunteer days.
• Work/life support: flexible work up to 4 weeks per year, parental leave, dependent care and family support resources, Summer Fridays, and office perks such as stocked kitchens and catered meals.
• Financial security programs such as retirement plans with company contributions, life and disability coverage, and tax‑advantaged accounts.
• Signature travel perks including employee‑only discounts on hotels and flights, VIP deals, and Big Deal Bucks credits.
• Additional perks & discounts such as travel and partner discounts, tuition support, legal support, and pet benefits.
• People‑first culture with Employee Resource Groups, social events, recognition programs, and service awards.

Salary range: $110,000K to $130,000K CAD.

Priceline is a proud equal opportunity employer.