Job Description & How to Apply Below
We are looking for a highly skilled Production Support Engineer who can effectively manage production issues, participate in incident calls, and perform deep technical triage. The ideal candidate has strong hands‑on experience with production troubleshooting ,
database analysis ,
shell scripting , and a solid understanding of application environments . This role requires calm decision‑making during incidents and strong collaboration with development, QA, and infrastructure teams.
- Act as a primary responder for production issues , ensuring quick triage and resolution
- Join incident / bridge calls , provide technical updates, and drive root cause analysis
- Monitor production systems and applications to proactively identify issues
- Perform log analysis, database checks, and system diagnostics during incidents
- Execute operational tasks using shell scripts (Linux/Unix)
- Analyze and resolve SQL/database-related issues (performance, data integrity, queries)
- Coordinate with development teams for bug fixes, hotfixes, and releases
- Understand and support multiple application environments (Prod, UAT, QA, DR)
- Maintain and update runbooks, SOPs, and incident documentation
- Participate in post‑incident reviews and recommend preventive measures
- Support on‑call rotation as required
Skills & Qualifications
- 5-8 years of experience in Production/Application Support or similar role
- Strong experience handling production incidents and live issues
- Solid knowledge of Linux/Unix environments
- Hands‑on experience with relational database - Oracle.
- Ability to write complex SQL queries
- Understand indexing, performance tuning, locks, and transactions
- Understanding of application architecture and environments
- Experience analyzing logs, metrics, and error traces
- Strong troubleshooting and problem‑solving skills
- Ability to work under pressure and communicate clearly during incidents
- Excellent verbal and written communication
- Strong ownership and accountability mindset
- Ability to collaborate across teams and time zones
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