Infrastructure Analyst

Infrastructure Analyst - Deskside Support & Infrastructure Operations

Location: Toronto, ON

Onsite Flexibility: Hybrid

Contract Details:

• Position Type:
  Contract
• Pay Rate: $50.00 $ 60.00 / Hour (CAD)
• Shift /
  
  Schedule:
  
  As needed
• Work Authorization:
  Applicants must be authorized to work for ANY employer in Canada. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Our client is seeking a hands-on Leader of Deskside Support & Infrastructure Operations to oversee end-user technology support and day-to-day infrastructure operations within a modern Microsoft and cloud-based environment. This role combines hands‑on technical support responsibilities with leadership of deskside support functions, operational processes, and infrastructure service delivery. The successful candidate will act as a technical lead and escalation point for end-user support while helping drive operational improvements, device lifecycle management, infrastructure stability, and overall user experience across the organization.

• Lead day‑to‑day deskside support and infrastructure operations within a Microsoft and Azure‑based environment.
• Provide hands‑on technical support for complex endpoint, infrastructure, and user support issues, acting as the primary escalation point for the support team.
• Oversee laptop and endpoint lifecycle management, including provisioning, imaging, deployment, patching, maintenance, and refresh activities.
• Support and administer Microsoft technologies including Active Directory, Azure Active Directory, Microsoft 365, Intune, and related collaboration tools.
• Provide leadership and direction around IT support processes, service delivery standards, and operational best practices.
• Coordinate support activities across internal IT teams, vendors, and external service providers to ensure stable and secure technology operations.
• Assist in developing and improving support procedures, documentation, asset management practices, and operational workflows.
• Support identity and access management activities, including provisioning, permissions management, and access troubleshooting.
• Monitor infrastructure and endpoint health, proactively identifying and addressing operational risks and recurring issues.
• Contribute to infrastructure modernization initiatives, cloud adoption efforts, endpoint management improvements, and continuous service enhancements.
• Support networking and connectivity troubleshooting, including VPN, DNS, DHCP, wireless connectivity, and remote access support.
• Participate in infrastructure maintenance activities, patch management, upgrades, and operational support initiatives.

• 5 8 years of experience in infrastructure support, deskside support, or IT operations environments.
• Previous experience acting as a technical lead, team lead, supervisor, or manager within an IT support or infrastructure operations function.
• Strong hands‑on experience supporting Microsoft enterprise environments, including Active Directory, Azure AD, Microsoft 365, and Windows endpoints.
• Experience supporting modern digital workplace environments, including hybrid/cloud‑based infrastructure and endpoint management platforms.
• Strong experience with laptop/desktop support, imaging, device deployment, troubleshooting, and lifecycle management.
• Experience with endpoint management tools such as Intune, SCCM, or similar platforms.
• Working knowledge of networking fundamentals including DNS, DHCP, VPN, TCP/IP, and wireless networking.
• Experience working within structured IT support environments utilizing ticketing systems, SLAs, and support workflows.
• Strong communication, stakeholder management, and end‑user support skills in professional enterprise environments.
• Ability to balance hands‑on technical responsibilities with operational leadership and support coordination activities.

• Experience supporting hybrid Azure cloud infrastructure environments.
• Power Shell or scripting experience for automation and operational efficiencies.
• Experience supporting IT operational process improvements or service transformation initiatives.
• Microsoft, Azure, ITIL, or related infrastructure certifications.
• Experience with in fast‑paced enterprise or customer‑facing environments.