Incident Management Lead at Interac

Position: Incident Management Lead Role at Interac
Drive excellence in incident management as the Lead at Interac, shaping the future of digital finance in Canada. Your leadership will ensure high-quality communications and rapid incident resolutions in this dynamic environment.

This senior role reports to the Leader, Process & Operational Excellence, emphasizing Major Incident Command and strategic communication. You will engage with resolver teams and ensure compliance throughout the incident management lifecycle, continuously improving processes based on metrics and insights.

Key Responsibilities:

• Command responses to major incidents effectively

• Ensure timely and high-quality incident notifications

• Lead efforts for compliance and process efficiency

• Provide mentorship to junior team members

• Maintain precise documentation for all incidents

Requirements:

• Established success in incident management roles

• Proficient in ITIL and ITSM methodologies

• Excellent communication bridging technical complexities

• Ability to perform under pressure in a 24/7 environment

• Technical knowledge of Interac’s platforms and applications

Elevate your career at Interac, where your skills will directly impact the financial well-being of Canadians.
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