Service Desk Specialist

Overview

Service Desk Specialist – Toronto, ON

Vacancies: 1

Work Model:
In‑person

Salary Band 4: $55,000 – $60,000 CAD

• Provide front‑line and second‑level IT support across Canada.
• Answer inquiries, fulfil requests, and resolve issues via remote support as part of a national IT team.
• Install, diagnose, repair, maintain and upgrade supported systems, including desktops, printers, copiers, telephony services and LAN equipment.
• Document all work in the ticket management tool and manage incident tickets to ensure timely resolution.
• Perform preventative maintenance such as patch testing, software updates, and antivirus management.
• Administer user accounts in Active Directory and Office 365 and manage security and access for users.
• Provide desktop and software support (Windows 10/Server 2012+, Microsoft OS, productivity software, and internal applications).
• Manage telephony systems (Ring Central, Mitel, Avaya, Bell Alliant), basic telephone setup, and vendor services.
• Provide remote and onsite support for offices across Canada.
• Participate in process improvement, incident analysis, and development of service delivery reports.
• Contribute to change management, asset inventory, license tracking, and configuration changes.
• Build and evaluate desktop images and hardware for future deployment.
• Allocate 2.5 hours per week for professional development.
• Other duties as assigned.

• At least 2 years of experience in a structured technical customer service environment (ITIL preferred).
• At least 2 years of experience with Windows desktop support (Win
  10/Server 2012+).
• Working knowledge of Active Directory, Office 365 administration, LAN configuration and basic WAN topology.
• Experience with ticket tracking systems.
• Strong analytical, problem‑solving and time‑management skills.
• Ability to prioritize tasks and make decisions within established procedures.
• Excellent communication skills and a calm, client‑focused approach.
• Valid driver’s licence and vehicle considered an asset for occasional travel.
• Bilingualism (French/English) highly preferred;
  French is an asset.
• Open to other qualified candidates.

Competitive salary and comprehensive benefits, including paid parental leave, family sick time, health insurance, and a supportive work environment that respects diversity and inclusion.

CCS is dedicated to employment equity and encourages applications from all qualified candidates, including those from equity‑deserving groups.