Network Security Engineer

The role of a Network Security Operations Engineer is responsible for the Day to Day availability of the production network Security environment which includes all aspects of the corporate Firewalls, Proxies and Intrusion Protection & Detection and DDOS capabilities.

The candidate will work closely with a mixture of Internal and External resources to provide Level 2 support. The successful candidate will require experience in multinational environments and with the specific technologies used to deliver the associated services. This is a technical position requiring both strong technical knowledge in conjunction with demonstration of ownership.

• Providing second-level network Incident Management and Patch management for zScaler and firewalls
• You will also work on service restoration, sustainability, and proactive service improvement.
• Participating and at times leading Major Incident conference calls and can identify required resources. Provide full Root Cause Analysis for any production outages.
• Implementing repeatable move, add, changes for security and proxy services.
• Responsible for Lifecycle implementation projects and building support documentation.
• Functioning as a point of contact for other engineers for Incidents and Changes.
• Employing production monitoring tools to ensure that all systems are running and available.
• Ensuring effective communication to internal customers.

• 3 yrs experience in IT Network Operations
• Experience with Firewall and Proxy platforms such as zScaler, Fortinet, Cisco, and Checkpoint
• Experience of working as part of a global team
• Technical networking ability to troubleshoot Network Security environments , Tools, etc.
• Teamwork: establish and maintain effective and appropriate working relationships with those contacted during the workday
• Experience with working as part of a Global 24
  * 7 support model
• Strong customer service skills. Good temperament, ability to handle stressful situations, and provide customer-facing support in a professional manner.

• Proficiency in Fortinet and zScaler
• Familiarity with IT governance standards and compliance including ITIL and SOC
• Strong analytical skills, able to use complex data to find opportunities, recognize problems and draw logical conclusions.
• Ability to produce and present technical information to both technical and non-technical personnel
• Teamwork: establish and maintain effective and appropriate working relationships with those contacted during the workday