Technical Help Desk

Location: Toronto, ON

Onsite Flexibility: Hybrid

• Position Type: Contract
• Contract Duration: 6 months (with potential for extension; conversion to full-time possible)
• Start: June 1, 2026
• Pay Rate: $25.00 $ 30.00 / Hour (USD)
• Shift / Schedule: 37.5 hours per week; in-office Tuesdays and the second Friday of each month
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

In this role, you will support access request provisioning such as granting, modifying, or revoking user access to applications, systems, or resources based on business needs and security policies. Requests are managed through Service Now, the enterprise IT service management platform.

• Support access request provisioning such as granting, modifying, or revoking user access to applications, systems, or resources based on business needs and security policies.
• Requests are managed through Service Now, the enterprise IT service management platform.

• Analytical Investigation: Demonstrate a high level of understanding of various technologies. You'll thrive in this environment if you are motivated in your ability to communicate detailed information in a meaningful way.
• Troubleshooting Skills: Research, maintain, and recommend updates to written documentation on each escalated incident and/or contact; respond to end users.

• You can demonstrate experience in interpreting information received from the first level of response when issues are escalated, including those related to access management based on knowledge base articles.
• You have strong knowledge of first level support (Help Desk support); ability to multi-task and make sound judgments in a fast-paced, high stress environment; experience with Microsoft Azure applications.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• Values matter to you. You bring your real self to work and you live our values trust, teamwork, and accountability.

• Service Now
• Active Directory
• Microsoft Azure
• Microsoft Exchange
• Microsoft Excel
• Oral and verbal communication skills

• Power Shell scripting
• Tableau Reporting
• Power BI

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Leading North American financial institution offering reliable banking products and personalized financial solutions.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-06594

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