Lead UX Designer - Term

Requisition :

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

We are seeking a forward‑thinking Lead UX Designer to join our design team on a contract basis in Toronto, Canada. As a Lead UX Designer, you are accountable for driving design quality and outcomes across complex problem spaces while mentoring other designers and strengthening the design practice. This role is a hands‑on Lead Individual Contributor.

• Deliver and uphold high‑quality UX and design solutions across complex products, features, or journeys.
• Demonstrate deep expertise in one or more design disciplines, with strong working knowledge across adjacent crafts (e.g., research, accessibility, content, technology).
• Contribute to and influence patterns, standards, and design systems, negotiating and aligning with peers across teams. Collaborate to ensure alignment and cohesion across journeys.
• Demonstrate curiosity about AI and emerging technologies, especially their impact on customer experience, design craft, and workflows. Explore how AI can augment (not replace) human‑centered design.
• Show awareness of ethical, trust, and transparency considerations when designing AI‑powered experiences.
• Stay informed on industry trends in AI, particularly in regulated environments like banking.

• Own the solution to complex, ambiguous design problems at the product or journey level. Work closely with product management, engineering, and business partners to drive an optimal client experience.
• Identify, reframe, and prioritize design opportunities that drive meaningful customer and business outcomes.
• Manage timelines and dependencies, anticipating risks and escalating early to keep work moving.
• Be accountable for understanding how the products and services you support work, including business objectives, metrics, and constraints. Present compelling design stories that connect user needs and business objectives.
• Represent and advocate for design craft within the organization and contribute to strengthening the design community of practice.

• Multiple years of experience in product, UX, or digital design, including experience on complex digital products or services.
• Proven ability to lead design work at a product or journey level, beyond individual features.
• Experience mentoring or coaching designers.
• Comfort operating in ambiguous environments, asking the right questions to create clarity.
• Excellent communication and storytelling skills, with the ability to influence without authority.

• Our Diversity, Equity, Inclusion & Allyship initiatives create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias‑free practices and inclusive values.
• Accessibility and Workplace Accommodations – we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment.
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits starting on day one.
• Community Engagement opportunities such as hackathons, contests, Humans of Digital, and more.

Canada – Ontario – Toronto