Senior Information Technology Specialist

After Ship, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, After Ship is a post‑purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.

After Ship unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, After Ship enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post‑purchase touchpoint.

After Ship integrates seamlessly with ecommerce platforms including Shopify and Tik Tok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on After Ship to turn every post‑purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.

Built for a global market from day one, After Ship operates with an engineering‑driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

As a Senior IT Specialist at After Ship, you will be the foundational pillar for our IT operations across our North American (NA) and European (EU) hubs. You will act as the critical bridge between our IT Hub in APAC and our growing global teams, ensuring our technology infrastructure scales seamlessly with our business. While our APAC Hub architects global security frameworks and SaaS automation, you will own the execution out of the Toronto hub.

Your primary objective is to champion a world‑class employee experience by providing high‑touch support that eliminates time‑zone friction. You aren’t just resolving tickets; you are a trusted technical partner and hands‑on builder who manages the entire hardware lifecycle and drives the local adoption of global IT initiatives.

This is a high‑impact role reporting to the IT Manager, requiring close collaboration with cross‑functional partners in People, Finance, and Global IT. You will serve as the primary guardian of our technology standards in the region, ensuring our teams in NA and EU have the tools they need to build the future of e‑commerce.

This is a hybrid‑flexible position, with a requirement to come to the Toronto office about 2 times per week.

This role requires collaboration with teams located in Asia and Europe, which may require working outside of regular business hours 1‑2 times per week.

At After Ship, our IT runs on a Hub‑Spoke model: our APAC IT Hub owns global identity (Google workspace), SaaS automation, Security frameworks, and MDM policies, while our regional specialists own local execution and employee experience. As the Senior IT Specialist for NA/EU, you’ll be the face of IT for 100+ employees across the region, operating from our Toronto hub.

• Regional IT Support – Serve as the primary technical point of contact for NA/EU employees, resolving hardware, software, and network issues during local business hours—from Mac Book boot failures and VPN issues to Google Workspace access, peripheral setup, and SaaS permission requests. Operate to clear service commitments: 15–30 min response for executive‑impacting issues, same‑day resolution for workflow‑blocking issues, and same‑day laptop swap for Toronto‑based employees.
• Lifecycle Management – Own the full Day‑1‑to‑offboarding employee experience—laptop procurement and zero‑touch configuration, Day‑1 IT orientation covering policies and security, account provisioning across our core stack, secure device retrieval and wiping on exit, and timely deprovisioning of access.
• Local Operations – Manage the Toronto IT storage and spare‑equipment inventory, keep asset records (user, serial, status) accurate in real time, maintain office network and AV/hybrid meeting room tech, and provide hands‑on IT support for leadership visits and regional events. Maintain a 100%…