Temporary Service Desk Analyst

Support users in technology by becoming a Temporary Service Desk Analyst at CBI Home Health in Toronto, Ontario. Play a vital role in delivering IT solutions with exceptional customer service.
In this role, you will utilize your 2-3 years of IT service desk experience to assist users with a range of technical issues. Your responsibilities will include managing support requests, diagnosing hardware and software problems, and maintaining documentation, all while adhering to high-quality service standards.

Key Responsibilities:

• Deliver IT support via phone, chat, and ticketing systems

• Resolve user hardware, software, and network issues

• Manage user accounts and perform password resets

• Log and track service requests according to SLAs

• Maintain thorough documentation of service interactions
Requirements:

• 2-3 years of experience in IT support

• Strong communication and problem-solving skills

• Educational background in technology or related fields

• Familiarity with ITIL V4 principles preferred

• Understanding of French is an asset
Make an impact through your IT knowledge with CBI Home Health and enhance user experiences.
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