IT Support Specialist

Join the Canadian Cancer Society as a Service Desk Specialist in Toronto. Provide crucial IT support and customer service to enhance the experience of users across Canada.
As the Service Desk Specialist, you'll be a central IT support contact for the Canadian Cancer Society. This role demands expertise in troubleshooting, desktop support, and ticket management. You will assist users with inquiries, resolve technical issues, and manage service requests for various systems, ensuring optimal IT performance.

Key Responsibilities:

• Serve as a point of contact for IT-related incidents

• Manage customer tickets with timely communication

• Support desktop systems, users, and connectivity

• Conduct proactive maintenance and system evaluation

• Assist with incident analysis and service reporting
Requirements:

• 2+ years in technical customer service

• Experience in Windows environments and ITIL

• Knowledge of Active Directory and Office 365

• Strong problem-solving and communication skills

• Bilingualism (French/English) preferred
Support technology needs and drive service excellence for the Canadian Cancer Society as a Service Desk Specialist.
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