Associate Technical Support Specialist

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee‑first, performance‑based culture and for over 25 years, we have a demonstrated history of supporting category‑defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

We are seeking an enthusiastic and service‑oriented Associate Technical Support Specialist to join our end‑user support organization. This role is ideal for individuals looking to build foundational experience in IT operations and technical support within a fast‑paced environment. The successful candidate will assist employees with day‑to‑day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and support processes.

We value curiosity, adaptability, professionalism, and a strong desire to develop technical skills.

• Respond to user support requests through ticketing systems, chat platforms, email, and virtual support channels.
• Troubleshoot common hardware, software, and access‑related issues for end users.
• Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools.
• Assist with account access, password resets, VPN connectivity, and basic system configuration tasks.
• Support users across multiple operating systems including Windows, macOS, and Chrome
  
  OS.
• Help deploy and maintain mobile devices including iPhones, Android phones, and tablets.
• Perform initial diagnosis of incidents and escalate unresolved or advanced issues to higher‑level support teams.
• Document troubleshooting activities and follow established operational procedures and service standards.
• Assist with workstation setup, onboarding activities, and equipment preparation when required.
• Participate in ongoing learning opportunities to expand technical and customer support capabilities.

• Strong interpersonal, communication, and customer service skills.
• Interest in information technology, technical troubleshooting, and end‑user support.
• Ability to work collaboratively in a team‑oriented environment.
• Comfortable learning new technologies, tools, and processes.
• Organized, dependable, and able to manage multiple support requests effectively.
• Prior experience in customer‑facing IT roles is helpful but not required.

• Exposure to enterprise support environments or help desk operations.
• Familiarity with Service Now or similar ticket management platforms.
• Basic understanding of networking concepts such as wireless connectivity and remote access solutions.
• Experience using or supporting mobile devices and modern workplace technologies.

• Opportunity to launch and grow a career in IT support and operations.
• Collaborative environment with mentorship from experienced technical professionals.
• Hands‑on experience supporting enterprise technologies and end‑user environments.
• Career development opportunities, training, and internal growth potential.

Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job‑related knowledge, skills, experience, licenses or certifications, and location.

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.