SAP FICA Consultant; Utilities Collections & Dunning

SAP FICA Consultant (Utilities Collections & Dunning)

An experienced SAP FICA Consultant with deep functional expertise to support dunning, collections, and payment arrangement enhancements within a regulated utility environment. The consultant will be responsible to support project delivery activities such as facilitating functional workshops to confirm business requirements, designing components of future state solution, supporting feature delivery through configuration, development, testing and deployment to improve collections performance, reduce customization complexity, enhance operational efficiency, and maintain regulatory compliance.

• Configure and optimize SAP FICA dunning and collections processes, including dunning intervals, disconnections, notices, and correspondence.
• Design, simplify, and maintain FICA solution for collections, payment eligibility, risk segmentation, and treatment logic, with a focus on reducing unnecessary customization.
• Identify opportunities to replace complex custom logic with standard SAP capabilities where possible.
• Implement and enhance payment arrangement (installment plan) rules, default handling, and installment calculations.
• Support changes to collections correspondence, notices, and fact sheets to ensure accuracy and regulatory compliance.
• Configure payment handling, adjustments, and automated write off processes for closed accounts.
• Align FICA processes with digital channels and agent tools to improve operational efficiency and reduce handling time.
• Support functional design, testing, deployment, and knowledge transfer for FICA enhancements.

• 8+ years of SAP IS U / SAP FICA functional experience.
• 5+ years of hands on experience with dunning and collections scenarios.
• Strong experience with SAP FICA collections, disconnections, payment arrangements, and correspondence.
• Proven experience working in utilities or other regulated industries.
• Demonstrated experience simplifying complex customizations while maintaining compliance.

• Deep expertise in SAP FICA (Contract Accounts Receivable and Payable).
• Strong understanding of dunning procedures, collections strategies, and disconnection processes.
• Experience with installment plans, default logic, and write off automation.
• Ability to translate regulatory and business requirements into maintainable, low complexity FICA solutions.
• Strong analytical, problem solving, and documentation skills.

• BRF+ configuration skills, including decision tables, rule sets, and process orchestration.
• Experience with collections or high volume utility environments.
• Exposure to digital channels or agent desktop integrations related to collections.
• Prior experience supporting large remediation or collections optimization program.