AR Systems Manager

Revenue Operations is hiring a Financial Systems Manager in the Account Receivable finance department. We are looking for a proven operational leader to join a dynamic team providing dedicated technical support to critical business functions. A successful candidate will be able to provide strategic guidance and mentorship to team members and stakeholders. Maintain a standard of operational and documentation excellence. Effectively collaborate with business partners to deliver industry leading financial solutions.

• Manage the configuration, customization, and maintenance of Revenue Operations needs.
  • System bug triage, business process support, technical advisory, business requirements gathering, SOX controls.
  • Provide expert level technical support, address user issues, troubleshoot problems and ensure timely resolution of system related incidents.
• Identify areas of improvement to increase process efficiencies and data integrity. Provide solutions in accordance with industry best practices and company policy.
• Conduct key performance indicator (KPI) analysis and provide operational reporting to leadership.

• Provide overall direction and set objectives for the accounts receivable AR and Collections system operations.
• Review and approve system changes in accordance with industry and Salesforce standards.
• Engage with cross-functional teams to provide technical advisory, business requirements gathering.
• Support large company projects and other initiatives that impact Revenue Operations systems.
• Work closely with IT and other business units to execute new technology or functionality implementations.

• Create and maintain comprehensive documentation for supported systems and procedures.
• Provide mentoring and guidance for team members. As well as participate in structured training for end users.

• In-depth understanding and hands on experience with Salesforce Service, Sales and Marketing Cloud administration.
• Proficient in SOQL/SQL query languages. Strong data analysis skills, including visualization tools and methodologies.
• Familiarity with Salesforce platform’s development and APEX language. Basic concepts of object oriented programming and cloud technologies.
• Attention to detail to identify opportunities for process and system improvements.
• Ability to evaluate end to end solutions for effectiveness, risk and operational integrity.

• Strong communication management skills. Ability to centralize and distribute relevant information based on operational needs.
• Proven ability to translate business requirements into technical solutions.

• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
• 4 years of technical support experience.
• 3 years of operations management experience.
• Salesforce Administration Certification.

• Additional higher education in information technology or business administration.
• Salesforce Service, Sales or Marketing Cloud certifications.