Senior Service Designer

Transform service design at Akkodis as a Senior Service Designer in Toronto. This contract role focuses on enhancing service delivery through strategic design initiatives.

In this one-year contract, you will lead various service design projects, working closely with multiple stakeholders. Your extensive experience, spanning over 7 years in service and UX design, will drive improvements across complex environments. Facilitate workshops and utilize qualitative and quantitative research to create impactful user experiences.

Key Responsibilities:

• Lead end-to-end service design initiatives for improvements

• Plan and facilitate service blueprinting and mapping sessions

• Apply research methods to validate service pain points

• Conduct collaborative workshops with diverse stakeholders

• Create service design artifacts such as blueprints and journey maps

Requirements:

• 7+ years in service design or UX design

• Proven experience in complex service design environments

• Strong facilitation skills for workshops

• Expertise in translating research into user-centered solutions

• Excellent communication skills for diverse audiences

Bring your service design expertise to elevate public-facing services at Akkodis.
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