Senior IT Support Specialist - Hybrid

Advance your career as a Senior Desktop Support Specialist based in Toronto with a hybrid work model. This essential role focuses on supporting and maintaining IT systems and user devices.

In this full-time position, you will collaborate with a local IT team to ensure effective management of desktops, laptops, and network systems. Your extensive experience in desktop support and systems administration will be key in troubleshooting and improving technology operations. Engage in various IT projects while fostering a supportive, mentorship-driven culture.

Key Responsibilities:

• Provide technical support for desktops and laptops

• Maintain and manage IT asset documentation

• Oversee onboarding and offboarding user processes

• Support disaster recovery testing and technology readiness

• Collaborate with vendors on IT equipment maintenance

Requirements:

• Bachelor’s degree in IT, Computer Science, or related field

• 10+ years of experience in IT support roles

• Strong knowledge of Microsoft systems and Active Directory

• Excellent organizational and customer communication skills

• Ability to handle multiple tasks efficiently

Enhance IT performance by offering exceptional user support and maintaining vital systems effectively.
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