Digital Project Manager

Position: Digital Project Manager at City
Lead customer experience initiatives as a Project Manager for Digital Products at the City of Toronto. Oversee transformative projects that enhance service modernization for Torontonians in this permanent, full-time position.
In this critical role, you will guide cross-functional teams and corporate partners while focusing on human-centered design and agile methodologies. Your mission is to enhance digital strategies and streamline customer services through effective change management and process improvements. Your efforts will result in intuitive, accessible services for staff, customers, and stakeholders in Toronto.

Key Responsibilities:

• Manage transformation projects by coordinating various project teams

• Develop project plans, charters, schedules, and budgets

• Conduct relevant research to inform project initiatives

• Lead and motivate project teams applying best practices

• Establish program goals and quality assurance measures
Requirements:

• Extensive experience in managing complex, multi-stakeholder projects

• Proficient in Human Centred Design and agile methodologies

• Strong leadership and communication skills

• Experience in change management and briefing executives

• Knowledge of municipal legislation and best practices
Enhance the City of Toronto’s digital landscape by applying your project management expertise and commitment to customer experience.
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