IT Service Desk Specialist

Overview

Helpdesk Support Specialist – Support hardware and software requests, manage helpdesk tickets, and provide technical assistance in an office setting.

• Provide in-person and phone support to on-site and remote employees
• Support computer hardware, laptops, mobile devices, telephone, printers, copiers, faxes
• Support Windows 10 and 11, Microsoft Office, Internet Explorer, NTFS file system permissions, and in-house applications
• Timely account creation and setup for new hires
• Create and update technical documentation
• Administer and maintain printer server and print‑tracking software
• Collaborate with network administration and development teams to implement new technology
• Provide call center support
• Adhere to policies and procedures to ensure AML requirements are met, when applicable

• Excellent analytical, problem‑solving, and troubleshooting skills
• Excellent verbal and written communication skills
• Ability to adapt and learn new technologies and trends
• Ability to work well in a team environment and independently
• Shell scripting experience (nice to have but not required)
• Knowledge of Microsoft domain tools and software
• College diploma in a related field or 3+ years of desktop/laptop support experience
• In‑depth knowledge of Windows 7, Windows 10, Microsoft Office Suite, and Microsoft Domain environment

• Periods of high volume with tight timelines
• Long periods of stationary position / sitting
• Prolonged periods of repetitive movement (using keyboard and mouse)
• Long periods of time viewing a computer screen
• Multi‑tasking may include speaking to customers on a telephone call while retrieving information on a computer program

Competitive compensation package includes base salary, bonus, benefits, and career advancement opportunities. Comprehensive benefits program (Health Spending Account, Maternity and Parental Leave Top‑Up).

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at ac should you need an accommodation at any point in the recruitment process.