Helpdesk Support Specialist at First National

Join First National as a Helpdesk Support Specialist, providing essential technical support and assistance in a dynamic office environment. Deliver effective helpdesk solutions for hardware and software requests.

In this role, you will support both on-site and remote employees, managing helpdesk tickets efficiently. Your expertise in Windows 10, Microsoft Office, and a range of devices including laptops and printers will be crucial. You'll create technical documentation and collaborate with IT teams to implement new technology while ensuring compliance with policies.

Key Responsibilities:

• Provide in-person and phone support for all employees

• Manage helpdesk tickets and resolve issues promptly

• Support desktop hardware, mobile devices, and peripherals

• Create and maintain technical documentation for reference

• Collaborate with teams to introduce new technologies

Requirements:

• 3+ years of desktop/laptop support experience

• Strong analytical, problem-solving, and communication skills

• Knowledge of Microsoft domain tools and Windows 7/10

• Ability to learn new technologies quickly

• Team-oriented, adaptable to a fast-paced environment

Bring your technical expertise and problem-solving skills to support First National's innovative IT environment.
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