Air as IT Operations Analyst

Position: Join Air as an IT Operations Analyst
Step into a key role as an IT Operations Analyst at Air Canada, where you will ensure a reliable technology environment. This position serves critical functions in troubleshooting and supporting IT services.

In this engaging role, you will be part of the IT Operations Centre that collaborates with various IT teams to solve problems, optimize monitoring tools, and enhance service delivery through proactive measures. Your focus on major incident management and operational support will help shape the IT infrastructure of the leading North American airline.

Key Responsibilities:

• Act as escalation point for IT service desk

• Resolve service-impacting issues collaboratively

• Track actions for major incidents effectively

• Daily operational support for IT teams

• Collaborate to document standard operating procedures

Requirements:

• Relevant university degree or technical certification

• 3-5 years’ experience in enterprise IT or NOC

• Familiarity with ITIL processes and incident management

• Certifications like CCNA, AWS, or ITIL preferred

• Ability to communicate effectively across all levels

Bring your expertise to Air Canada, contributing to service improvement and ensuring operational success.
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