Account Manager; AI & Digital Solutions

At Tribal Scale, we’re not just participating in digital transformation—we’re driving it. As global leaders in innovation, we combine Agile methodologies and cutting‑edge AI, including Large Language Models (LLMs), to create digital solutions that propel enterprises into the future. Based in Toronto with a hybrid workforce across the Americas, we’re on an ambitious mission to "Right the Future." If you’re a bold innovator ready to push the boundaries of what’s possible, we invite you to join our team of digital pioneers.

Our Digital Expertise

• Transformation Experts: We transform traditional business models into agile, AI‑powered ecosystems.
• Strategic Visionaries: We navigate the uncharted waters of technological evolution.
• Product Virtuosos: We orchestrate the creation of world‑class digital solutions.
• Code Optimizers: We leverage AI to refine and perfect digital systems.

Our Technological Toolkit

• Voice‑Activated Platforms: (Amazon Alexa, Google Home)
• Connected Ecosystems: (Cars and Homes)

The Tribal Scale Professional

You thrive in challenging environments where innovation is key. Your passion for technology is matched only by your drive to redefine its limits. You seek more than a job; you seek a calling—a chance to make a lasting impact on the digital landscape.

As an Account Manager, you are responsible for growing and expanding Tribal Scale’s client relationships by identifying new opportunities, bringing forward strategic ideas, and elevating the value we deliver beyond active engagements.

This role is focused on account growth, insight generation, and opportunity creation—not day‑to‑day delivery management. Our Product Managers own delivery; you will partner with them to identify what’s next.

You will play a critical role in:

• Shaping new opportunities with prospective clients
• Driving account expansion through insight‑led conversations
• Elevating business reviews into strategic, forward‑looking discussions
• Creating value‑added insights and materials that strengthen client partnerships

• Support prospective clients through discovery and scoping conversations
• Translate business challenges into digital and AI‑driven opportunities
• Collaborate with Product, Design, and Engineering teams to shape proposals
• Contribute to clear, compelling scopes of work and client recommendations

• Proactively identify new opportunities within existing client accounts
• Develop and pitch ideas for:
  • New digital products or features
  • AI‑driven initiatives
  • Customer experience and process improvements
• Build account growth plans aligned to client business priorities
• Partner with internal teams to validate and shape opportunities before presenting to clients

• Lead quarterly business reviews (QBRs) focused on forward‑looking value
• Move beyond delivery recaps (owned by Product Managers) to:
  • Introduce new ideas and opportunities
  • Provide strategic recommendations
  • Reframe client challenges and priorities
• Bring structured thinking and strong storytelling to client conversations

• Conduct lightweight competitive and market analysis across client industries
• Identify:
  • Emerging trends
  • Competitor capabilities
  • Gaps and areas for innovation
• Translate insights into:
  • Client‑facing recommendations
  • Opportunity hypotheses
• Incorporate insights into business reviews and proactive client conversations

• Create value‑add materials outside of active engagements, such as:
  • Opportunity briefs
  • Industry insight summaries
  • Product or feature recommendations
• Share proactive ideas with clients between formal touchpoints
• Demonstrate Tribal Scale’s capabilities through thinking, not just delivery
• Design and execute targeted outbound campaigns
• Identify high‑potential accounts and key stakeholders using research and AI tools
• Generate qualified opportunities aligned to Tribal Scale’s focus areas
• Apply an insight‑led approach to outbound outreach

• Leverage AI tools (LLMs, research agents, automation) to improve:
  • Prospecting and outreach
  • Market and competitive research
  • Proposal development and…