Senior Analyst – Power Platform & Salesforce

The Senior Analyst – Power Platform & Salesforce is responsible for the design, development, and delivery of scalable, reliable, and maintainable solutions across digital channels and internal employee platforms. The role has a primary focus on Microsoft Power Platform, including Power Apps and Power Automate, while also providing Salesforce administration and operational support.

• Design, develop, and enhance applications using Microsoft Power Apps, including Canvas and Model Driven Apps, focusing on usability, performance, and maintainability.
• Build and maintain automated workflows using Microsoft Power Automate, including approvals, integrations, triggers, and exception handling.
• Leverage Excel Macros and VBA for automation, data processing, and operational workflows.
• Translate business requirements into technical solutions and implementation tasks.
• Perform configuration, development, unit testing, and support controlled deployments into production.
• Ensure solutions are designed with operational supportability and business continuity considerations.
• Maintain technical documentation and adhere to enterprise development, security, and governance standards.

• Provide day‑to‑day Salesforce administration and user support.
• Manage platform security, including roles, profiles, permission sets, sharing rules, workflows, and groups.
• Support business operational requests such as reporting, dashboards, customer analysis, and personalized views.
• Troubleshoot platform issues and manage support requests to resolution.
• Maintain data integrity through data quality management, cleansing, and duplicate record control.
• Evaluate Salesforce releases and assess impacts to business processes and users.
• Develop training materials and provide user training to support adoption and effective usage.

• Plan and execute small to medium enhancements across Power Platform and Salesforce, managing scope, timelines, priorities, and quality.
• Participate in broader initiatives including new product launches, system implementations, and process improvements.
• Support system upgrades including test case creation, execution, and User Acceptance Testing.
• Coordinate intake and delivery of change requests with business, technology teams, and external vendors.
• Monitor quality assurance activities and support UAT execution.
• Align release schedules with business priorities and ensure readiness prior to deployment.
• Manage stakeholder communication related to enhancements, releases, and impacts.
• Identify and deliver continuous improvements and solution enhancements.

• Apply foundational to intermediate knowledge of Artificial Intelligence to support enterprise solutions within the Microsoft ecosystem.
• Contribute to development of AI enabled capabilities, including Copilot where applicable.
• Ensure adherence to enterprise Artificial Intelligence governance, risk, and control frameworks.

• Provide production support across Power Platform and Salesforce solutions, including issue investigation and resolution.
• Participate in root cause analysis and implement corrective actions to improve platform stability.
• Maintain operational documentation and ensure readiness for ongoing support.
• Monitor solution performance and proactively identify opportunities for improvement.

• Collaborate with business stakeholders, technology teams, and developers to deliver aligned solutions.
• Manage assigned work items, priorities, and competing timelines effectively.
• Provide timely updates and elevate risks or issues as required.
• Build and maintain effective working relationships across stakeholders.
• Contribute to a culture of continuous improvement across delivery practices and platform usage.

• Minimum 3 years of experience in application development, platform support, or business systems analysis.
• Post‑secondary degree in Computer Science,…