Operations Analyst, Technology Vendor Management

Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

We challenge ourselves to get creative in providing innovative banking solutions for Canadians. How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada’s Challenger Bank™, and have been around for more than 50 years. Equitable Bank’s wholly‑owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people’s lives.

Our customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes World’s Best Banks list since 2021.

The Operations Analyst is a critical supporting role responsible for day‑to‑day operational activities related to Technology Vendor Management and Software Asset Management (SAM). The position focuses on ensuring that technology vendors comply with EQB vendor management framework and that software assets are properly allocated, tracked, and compliant. The ideal candidate should have knowledge and experience in the SAM practice and SAM tools such as Service Now, as well as the principle of vendor management.

• Continuous Monitoring: monitor software requests generated by users and process according to the existing SAM workflow within the required service level.
• Administration of Software Asset: maintain the record of EQB software assets in Service Now to ensure compliance with usage policies, such as accurate record keeping of entitlement, allocation, reclaim and installation.
• Collaboration with TWS, Procurement, Vendor & Legal: work closely with TWS, Procurement, Vendor Management and Legal departments regarding software asset deployment, procurement and compliance.
• Administration of SAM Platform: act as the primary administrator for the existing and new SAM tool(s), managing access, configurations, and updates.
• Reporting and Analysis: generate regular reports on software utilization, compliance, and performance metrics.
• Technology Vendor Onboarding: conduct and support vendor onboarding across various systems, ensuring accurate data is entered such as general vendor information and banking information.
• Contract Lifecycle Management: assist with contract management, renewal, and vendor performance reporting, conduct quality control during contract registration process.
• Purchase Order Creation: create or assist business users with PO process, ensuring alignment with procuring and financial delegation policy such as approved budget and proper approvers.
• Invoice Submission: collaborate closely with Accounting/Finance to support invoice validation, reconciliation, and issue resolution.
• Operational and Financial Data: maintain accurate records in vendor management.

• A bachelor’s degree in information technology, Computer Science, or related field or relevant experience.
• 2 years of experience working in a SAM practice or Vendor Management.
• Proficiency in Microsoft suite of tools (Excel, PowerPoint, Outlook, Teams, One Note).
• Experience in Software Asset Management (SAM): understanding of SAM principles, practices and methodologies.
• Technology Infrastructure: knowledge of IT infrastructure, ITLE including IT service management and major change programs. Familiarity with tools such as VMware, Service Now, Microsoft Admin Portal, Intune, SCCM and Azure is preferred.
• Analytical and Problem‑Solving
  
  Skills:
  
  ability to analyze complex data and resolve related issues.
• Report Writing and Data Analysis: proficiency in generating detailed reports and conducting data analysis.
• Cost Management: identifying cost‑saving opportunities and optimizing resource utilisation.
• Communication…