Senior Business Analyst - Technology; ACH

Position Description

This role is hybrid and requires you to be at our downtown Toronto and/or Client office (81 Bay Street, Toronto) at a minimum 1 day per week - subject to change at any time.

• Evaluate current‑state payments, cash management, and corporate banking processes; identify gaps, risks, and opportunities; and define practical future‑state solutions.
• Lead ongoing reviews of ACH payment flows, ISO 20022 message‑related processes, operational workflows, and business rules to support optimization and modernization.
• Stay up to date on payments technology, ACH network considerations, ISO 20022 adoption, corporate banking platforms, process automation, and IT advancements.
• Conduct meetings, interviews, workshops, and presentations with business, operations, product, technology, compliance, and vendor stakeholders.
• Perform requirements analysis for payments products, ACH processing, ISO 20022 data requirements, cash management capabilities, integrations, reporting, and downstream impacts.
• Document and communicate business requirements, functional requirements, process flows, data mappings, user stories, use cases, acceptance criteria, and traceability artifacts.
• Effectively communicate insights, recommendations, risks, dependencies, and delivery plans to cross‑functional team members and management.
• Gather critical information from stakeholder sessions and translate it into clear, actionable deliverables and decision‑ready reports.
• Work closely with clients, product owners, solution architects, developers, QA teams, operations teams, vendors, and project managers.
• Provide leadership, training, coaching, and guidance to junior business analysts and project team members as required.
• Support project planning, resource coordination, budget awareness, and cost‑effective delivery across assigned initiatives.
• Ensure solutions meet business needs, technical requirements, regulatory expectations, operational controls, and client experience objectives.
• Support and/or perform user acceptance testing, including test planning, scenario definition, defect triage, and sign‑off coordination.
• Support project management activities including project plans, RAID logs, status reporting, resourcing, budget tracking, and performance monitoring.
• Update, implement, and maintain procedures, business process documentation, operating models, and knowledge artifacts.
• Prioritize initiatives and backlog items based on business value, payment processing impact, risk, dependencies, and stakeholder needs.
• Serve as a liaison between business stakeholders, users, product teams, technology teams, vendors, and delivery leadership.
• Manage competing priorities, dependencies, scope changes, and stakeholder expectations across waterfall, agile, and hybrid agile delivery models.
• Monitor deliverables, milestones, risks, and issues to support timely completion of projects.

• Bachelor's degree in business administration, Commerce, Finance, Information Technology, or related field; MBA considered an asset.
• 5+ years of experience in an IT environment as a Business Analyst, Product Analyst, Payments Analyst, or related role.
• Direct experience with payments products and technologies, with primary focus on ACH payments and ISO 20022 messaging standards.
• Strong understanding of corporate banking technology, including cash management, payment initiation, payment processing, reporting, client channels, and operational workflows.
• Knowledge of financial services and banking domains, including payments modernization, transaction banking, treasury services, client onboarding impacts, controls, and data management.
• Proven track record supporting large, complex IT programs in enterprise environments using SDLC practices across waterfall, agile, and hybrid agile delivery models.

• Strong understanding of project management methodologies including Waterfall, Agile, and hybrid agile, as well as SDLC principles, processes, governance, and lifecycle activities.
• Exceptional analytical, conceptual thinking, problem‑solving, and process design skills.
• Ability to influence stakeholders…